We want you to be happy with your Trini Trunks purchase. Please review the following conditions before requesting an exchange or return.
Exchanges
Exchange requests must be made within 7 calendar days of delivery.
To qualify for an exchange, the item must:
• Be unworn, unwashed and unaltered
• Have all original tags attached
• Be free from stains, odours, damage or other signs of wear
• Be returned with its original packaging where applicable
• Be accompanied by proof of purchase
For hygiene reasons, swimwear must be tried on over underwear. Items that do not meet these conditions cannot be exchanged.
Approved exchanges are subject to stock availability. If the requested replacement is unavailable, we will discuss the available alternatives with you.
Change of mind or incorrect size
We do not provide cash refunds for change of mind, incorrect sizing or personal preference. Eligible items may be exchanged in accordance with the conditions above.
Customers are responsible for the cost of returning and redelivering items exchanged for size, colour, style or personal preference. Original delivery charges are non-refundable.
Sale and clearance items
Multi-buy purchases, including adult and kids’ bundle offers, remain eligible for exchanges under the conditions above. Only items explicitly marked ‘Final Sale’ at the time of purchase cannot be exchanged or returned for change of mind or incorrect sizing. A discount alone does not make an item final sale.
This does not affect any remedy that may apply where an item is defective, damaged, misdescribed or incorrectly supplied.
Damaged, defective or incorrect items
Please inspect your order when it is delivered. If an item is damaged, defective, misdescribed or different from what you ordered, contact us as soon as reasonably possible at trinitrunks@gmail.com.
Please include your order number, a description of the issue and clear photographs where applicable. Once assessed, we will provide an appropriate remedy, which may include a replacement, exchange or refund. When the issue is our responsibility, Trini Trunks will cover the reasonable return and redelivery costs.
Cancellations
Paid orders may be cancelled only before they have been dispatched. Once an order has been dispatched, the return and exchange conditions above will apply.
How to request an exchange or return
Email trinitrunks@gmail.com with your order number and the reason for your request. Please wait for approval and return instructions before sending or delivering an item.
Trini Trunks reserves the right to refuse an exchange or return when the item does not satisfy the conditions stated in this policy.